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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Do you accept returns for change of mind?
No. We do not accept returns for change of mind. Please choose carefully before purchasing.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and provide clear photos of the item and its packaging. We will assess the issue and arrange a suitable resolution, including a replacement or refund where applicable.
Are handmade variations considered defects?
No. Slight variations in colour, finish, stone patterns, or carving details are part of handcrafted workmanship and are not considered faults.
Can I return earrings?
Earrings cannot be returned for hygiene reasons unless they are faulty or not as described under Australian Consumer Law.
Do you offer exchanges?
We do not offer direct exchanges. If your return is approved, you may place a new order separately.
How long do refunds take?
Approved refunds are processed within 5–10 business days to the original payment method.
Do you ship internationally?
Currently, we ship within Australia only. International shipping may be introduced in the future.
What if my parcel is delayed by Australia Post?
Once your order has been dispatched, delivery timeframes are managed by Australia Post. Delays caused by postal services or customs are outside our control.
How do I start a return?
Email us with your order number, details of the issue, and clear photos. Our team will review your request and provide the next steps.
INFORMATION ABOUT US
