At VintazeVision, we fully comply with the Australian Consumer Law (ACL).

Under the ACL, you are entitled to a replacement or refund if a product:

  • Has a major fault
  • Is not as described
  • Is unsafe
  • Is significantly different from the sample or description
  • Arrives damaged or defective

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the issue does not amount to a major fault.

When Returns Are Accepted

We accept returns or refunds if:

  • The item is faulty or damaged upon arrival
  • The wrong item was supplied
  • The product does not match its description

You must notify us within 5 days of receiving your order and provide:

  • Your order number
  • Clear photos of the item and packaging

When Returns Are Not Accepted

We do not accept returns for:

  • Change of mind
  • Incorrect selection
  • Natural variations in handmade items
  • Earrings (for hygiene reasons)
  • Used spiritual items
  • Custom-made items
  • Sale or clearance items

These exclusions do not affect your rights under Australian Consumer Law.

Refund Processing

  • Approved refunds are issued to the original payment method
  • Processing time: 5–10 business days
  • Shipping costs are non-refundable unless the item is faulty or incorrect

Important Handmade Disclaimer

All products are handcrafted using natural materials. Minor variations in colour, stone patterns, texture, and carving details are natural characteristics of handmade items and are not considered faults.

Contact Us

For returns or enquiries, please contact:
Contact us:-